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1. What is Communication Services?

Operating under the purview of the City Manager's Office, Communication Services manages various essential functions for the City of Pasco. Responsibilities include overseeing Pasco City Television (PSC-TV) Channel 191, available on Spectrum/Charter Cable and online, maintaining City publications, managing social media channels, handling cable franchising, and administering this City of Pasco website.

2. What is "cable franchising" in the City of Pasco?

Under federal law, "franchising authorities" (in Washington State, these are cities and counties) can require cable television companies to negotiate a franchise (in other words, a contract) to provide cable TV service within a municipality. 

The City of Pasco currently has one non-exclusive franchise with Spectrum Communications (formerly Charter Cable). Follow the link below to download the current franchise document. The City's Executive Department (which Communication Services is a division) negotiates, monitors, and enforces the rules set forth in the franchise. The City collects a franchise fee of 5% of gross revenues from Spectrum for their use of the public's right-of-way. Communication Services can also assist cable subscribers in resolving complaints and answering questions regarding their cable service. 

If you are a Spectrum cable TV customer in the City of Pasco and have an issue that you are unable to resolve directly with Spectrum, please feel free to contact Communication Services at (509) 545-3485 or use the AskPasco app.

Spectrum/Charter Communications Cable TV Franchise

3. What is the fee titled "Franchise Fee" on my cable TV bill?

The Franchise Fee reflects the rent charged to Spectrum/Charter Communications in order to use public roads and right-of-way to provide cable TV service to subscribers in our community. This fee is based on 5 percent of the gross revenue collected by Spectrum. Federal cable legislation caps the amount to 5% and allows cable companies to pass on this fee directly to customers.

4. Who is the cable TV provider for City residents and how can I get in touch with them?

The City currently has one non-exclusive franchise with Spectrum Communications to provide cable television service in Pasco:

Spectrum Communications, 5802 North Road 68, Pasco.
Phone: (888) 406-7063

Spectrum Communications website

5. What can Communication Services do for you - the cable customer?

As a cable customer in Pasco, Communication Services can assist you in resolving billing or service disputes you may have with the cable company. Communication Services can also answer questions you may have regarding the franchise the City has with Spectrum/Charter Communications. These questions may include issues regarding customer service and Pasco City Television.

6. How do I contact Communication Services?

Communication Services is located in Pasco City Hall on the 3rd Floor. 

Communication Services
Pasco City Hall
525 N. 3rd Avenue
Pasco, WA 99301
(509) 545-3485

Email Communication Services